The time has come for us to address one of the biggest technology issues of the day: Is leaving a voicemail a waste of time?
More often than not, when I leave a voicemail message for someone, it is never listened to.
Instead the person calls me back (thankfully!) and says the same simple words, “I saw you called. What’s up?”
Frustrated me wants to say, “What’s up is that I left you a message and you should have listened to it before you called me back.”
Eliminating the Middle Step
But over the last few months, I have done the same thing to people who have left me voicemail messages. I just checked my iPhone. I have 11 voicemails that I haven’t listened to over the last month, and in all but one case – sorry, telephone solicitor – I have returned the calls without listening to the message.
My actions aren’t unique. I see and hear people do it all the time.
Here’s the thing: It’s just easier or quicker to call the person back since most of the time the next action after listening to a voicemail is that you are going to call the person back anyway. Just eliminate the middle step: the voicemail.
Part of me wants to suggest that this trend highlights a growing need for us to connect with real, living, breathing, speaking human beings because we spend too much time staring at computer and cellphone screens, or typing messages.
Of course, the technological advancement that enables us not to listen to voicemails is the capturing of the incoming caller’s telephone number on iPhones and Droids regardless of whether you answer or not. So if you have called someone’s cellphone, they have your number and when you called.
Some corporate phone lines, especially VOIP lines, do the same thing – although my experience is that it’s not the norm yet.
From the perspective of business efficiency (imagine voicing 50 or 100 voicemail messages in a day), leaving voicemail messages seems like an inefficient, outdated practice.
By abandoning voicemail, we save time when we are making or receiving calls from people. No need to do something that no one will ever use. Right?
Different Rules for Email
Before we create a new rule, let’s look at this situation another way. What if the communication occurred over email? Who would reply to someone’s email without reading it first? No one.
By that logic then, we should listen to the voicemails before we return the call. Probably.
Still I doubt that people are going to go backward. One of the great lessons of technology is that once you move forward, there’s rarely a chance we go back to our old ways. Who’s still using an 8-track player, a Gameboy or an iPod regularly?
The real problem is that we can’t anticipate whether someone is a voicemail listener or a disregarder. If we get it wrong, we jeopardize the very communication we sought to establish by placing the call in the first place.
Potential Missed Opportunities
That’s the problem. I’d like to stop leaving voicemail messages, but I fear I might miss an opportunity.
For the time being, I guess I have to keep leaving them, knowing the vast majority of the people I am leaving for them will never listen to them.
How are you handling this situation?