Being responsive is a soft skill that can spark creativity, trust and innovation in teams big and small. Learn how and why in this week’s episode of Serious Soft Skills.

Cohosts Dr. Tobin Porterfield and Bob Graham explain how the soft skill of being responsive sets teams up to succeed.

Among the topics they discuss in this episode:

  • Being responsive from a supply chain perspective
  • How the best responses are complete, accurate and timely answers
  • Realistic responses and how they improve our work experience
  • When emails actually hurt, not help, responsiveness
  • How being unresponsive can hurt teams and careers
  • Why being responsive is a core issue for any successful employee
  • Getting back quickly isn’t enough. It’s the value of the response.
  • Phone calls and face-to-face meetings accelerate responsiveness

Next week

We will dig into another of the 55 soft skills or how to apply one of them to help you in your career.

Being persuasive is a foundational soft skill that everyone in an organization has a responsibility to use, although it’s vitally important to being a successful leader.

 

 

Dr. Tobin Porterfield and Bob Graham discuss the soft skill of being persuasive and how it use can spur an organization’s growth.

Among the topics they discuss are:

  • Why being persuasive makes our list
  • How to differentiate between manipulation and persuasion
  • A working definition of persuasion
  • How persuasion leads to “buy-in”
  • How persuasion is about attraction
  • Identifying what makes a proposal fit the goals of an organization and how being persuasive fits in
  • When to set aside an idea because the buy-in is missing
  • Knowing when to move things forward
  • When persuasion becomes office politics and how to avoid it
  • Examples of persuasive arguments
  • How to ask for a raise using persuasion
  • Tips for what any
  • persuasion ultimately needs to include
  • When persuasion can run amok
  • When persuasion reaches coalescence
  • How understanding your audience is critical to any effective persuasion
  • Where an organization’s history plays into persuasion

Next week

We will explore a listener’s timely suggestion for another soft skill to add to our list of 55 soft skills.