58: The Art of Dealing with Ambiguity
The world is changing faster and faster. What seemed clear yesterday may not be clear today and who knows what tomorrow will bring? Dealing with ambiguity is not just a soft skill but a necessity in today’s workplace. We will discuss dealing with ambiguity and even give some hints for how to handle it.
Cohosts Dr. Tobin Porterfield and Bob Graham discuss the following topics:
* Life isn’t predictable and it can get boring
* How clock speed affects our ability to succeed
* Dealing with not knowing
* Decisions have consequences and making bad decisions can be costly.
A few hints for how we can ensure that we can deal with ambiguity.
1. Accept that ambiguity is real. Easy choices don’t always exist.
2. Keep a compass. Know what you are trying to accomplish and keep true to it.
3. Call in the reinforcements. Find people and other sources of information and support that are solid no matter what else is happening.
4. Heed the signs. When things appear to be faltering, recognize it and react.
That’s it for this episode of the Serious Soft Skills Podcast. Look for new episodes every Wednesday. And if you liked what you heard today or in another episode, then give us a great review on iTunes or wherever you get your podcasts. Share our podcast with someone you know. And by all means, go to TheSoftSkillsRevolution.com and join our revolution. We want to change the world’s view on soft skills and you can help us.
We will explore why we are leading The Soft Skills Revolution.
Natural curiosity or a willingness to learn is a powerful tool, building on the processes, software and techniques that you know are just the foundation for your success.
Among the topics cohosts Dr. Tobin Porterfield and Bob Graham discuss are:
- How changes in the workplace necessitate the need to be willing to learn
- How do you tease out a willingness to learn in an application
- Employers want to see a willingness to learn
- Curiosity is key
- Hints for learning new things to promote your professional benefit
We will look at another soft skill, dealing with ambiguity. New episodes every Wednesday.
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Being unable to accept criticism can hurt our ability to advance in our careers, relationships and in life. We will discuss this complicated soft skill and give hints for delivering and responding to it better.
Cohosts Dr. Tobin Porterfield and Bob Graham talk about a number of important issues, including:
- Why the soft skill of accepting criticism can be difficult to hear
- How accepting criticism can benefit us and our development
- What happens when we don’t accept criticism
- Helping you versus hurting you with criticism
- When to discount people’s criticism
- Filtering out the good criticism and retaining ownership
- Finding people to trust and value who give you constrictive feedback
- How to give constructive criticism
- When to table someone’s criticism
- “The Sandwich Method” of criticism
- When a cooling off period pays off for everyone
- Preventing criticism from paralyzing us
- Why organizations need to integrate feedback and criticism into their operations to become better
- Making a case for writing down suggestions, rather than speaking them
We will address another soft skill and its implications. New episodes come out every Wednesday
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Cobots, robots working collaborating with people to accomplish specific tasks like deep tissue massage, are a reality and they are going to change how we look at work. We will explore how soft skills will enable us to react effectively in this weeks’ episode.
Among the topics cohosts Dr. Tobin Porterfield and Bob Graham talk about this week include”
- How robots learn tasks
How robots are learning new steps and the latest in robot technology
Robots are becoming a bigger part of the job world
How new technology is changing our soft skills
Examples of when soft skills exceed the capabilities of a robot
Why humans will always be needed
Another soft skill will land front and center in our discussion. See which one every Wednesday.
We celebrate our first anniversary of the podcast with a celebration, with lessons learned, and even some hints of what’s in the pipeline for the podcast and soft skills on this week’s Serious Soft Skills podcast.
Cohosts Dr. Tobin Porterfield and Bob Graham discuss the following:
- What they didn’t expect about podcasting
- How they and the podcast has evolved over the year
- Why the podcast is so topical
- What the Soft Skills Revolution is
- How soft skills fit in with technical skills
- More soft skills in more ways
We will be discussing the emergence of cobots and what they mean for soft skills. It’s cutting edge and you won’t want to miss it. New episodes come out every Wednesday.
Mike Shelah, an expert and early advocate for LinkedIn’s ability to connect people for business, shares his wisdom on LinkedIn, networking and soft skills in this episode of the Serious Soft Skills podcast.
Cohosts Dr. Tobin Porterfield and Bob Graham are joined by Mike Shelah, head of Shelah Consulting (http://mikeshelah.com), for a discussion of the following:
How to use LinkedIn to make quality connections
What not to do on LinkedIn
How to gain permission to ask
Mike’s formula for using LinkedIn effectively
What soft skills come into play
Examples of good networking
Tips for being a better networker
Also, Mike talks about a side project, Pathfinders for Autism (http://pathfindersforautism.org), where he serves as a board member and helps families like his own who have children who have autism.
We look at cultural awareness and why its importance only grows in our current workplace. New episodes every Wednesday.
Our actions usually align with our ethics, and people with good ethics tend to be trusted and respected more than those whose ethical decision making is questionable. We are going to look at the ethical implications of decisions we make in this week’s episode of the Serious Soft Skills podcast.
Among the topics cohosts Dr. Tobin Porterfield and Bob Graham discuss are:
- A definition of ethics and how it applies to work
The value of virtue
How questionable ethics can erode trust of team members
Questioning cripples progress
The societal effect on our ethics
Are ethics black and white?
The Golden Rule
Short-term versus long-term benefits and how they relate to ethics
The personal nature of ethics
How our ethics set a tone for an organization
Tips for Good Ethics at Work
1. Don’t be deceived by short-term benefits
2. Matching your ethics to your organization’s ethics
A good book on ethical decision-making, The Power of Ethical Management by Ken Blanchard and Norman Vincent Peale, with three guiding questions on ethics
1. Is it legal?
2. Is it balanced?
3. How will it make me feel about myself? Unethical acts erode self-esteem.
We will talk to Mike Shelah, an expert at LinkedIn on how soft skills play into that social media platform, as well as networking in general. New episodes come out every Wednesday.
Yes, it’s shameless self-promotion, but someone has to do it. And Cohosts Dr. Tobin Porterfield and Bob Graham finally celebrate the long-awaited release of the paperback version of The 55 Soft Skills That Guide Employee and Organizational Success and explain how reading it will help anyone who works.
Among the topics they discuss in this short episode are:
- How they came up with all 55 soft skills
- Their surprise at how many soft skills employees use
- The logic of the book
- Where employees and leaders can benefit from reading the book
- How to get the book
Want to buy our book, The 55 Soft Skills That Guide Employee and Organizational Success? Visit Amazon.
We will go back to our list of 55 soft skills to explain how another one of them works and why it matters in the workplace.
We aren’t talking about writing the Great American Novel, but rather how to draw on the powerful aspects of storytelling to explain our work and our ideas so we connect emotionally with any audience.
Cohosts Dr. Tobin Porterfield and Bob Graham explore this important aspect of success, looking at it helps us at interviews, in meetings and when working with any other group. Storytelling can work in any situation where we talk about our work.
Among the topics they cover in this episode of the Serious Soft Skills podcast are:
- Defining how storytelling fits into explaining ourselves
- Making an idea “sticky”
- How widely this approach can be used
- The value of storytelling in a meeting as simple as a daily or weekly status meeting
- The right preparation for storytelling to succeed
- Understanding our audience’s needs
- Why less is more in some cases and why more can be valuable at other times
- Self-editing our stories to meet specific needs
- Why writing the story out in advance or developing great themes and plot lines won’t work
- Building the story from two or three key elements or takeaway you want the audience to learn from your story
- Planting words to make things sticky
- Sticky versus stinky
- How to prepare for an interview to ensure you’re sticky
- Making experiences become sticky through storytelling
- Developing an emotional connection
- Real examples of how storytelling can make us look better to employers and others
- How anecdotes and stories about what you do in a job can help others understand the value you can bring to their organization
- Going from a worker to a worker who did important work
- Finding stories to explain how our skills can be transferrable
Organizations covet employees who are mature. But what is being mature and how to we identify it and look for it in people. Co-hosts Dr. Tobin Porterfield and Bob Graham take on another of the complicated soft skills in this episode.
Among the topics they will address:
- Immaturity versus maturity
- Experience versus maturity
- How application is at the core of being mature
- Admitting our own faults with maturity
- How we develop maturity
- Choosing when to fight for something
- Teasing out maturity in job searches
- How maturity leads to better outcomes over time
- Developing maturity through asking questions of mentors
We will be looking into how and when to escalate an issue, what it means and how to be good at it, and more importantly, why it as a soft skill is important to an organization’s success.