• Should We Stop Leaving Voicemails?

    The time has come for us to address one of the biggest technology issues of the day: Is leaving a voicemail a waste of time? More often than not, when I leave a voicemail message for someone, it is never listened to. Instead the person calls me back (thankfully!) and says the same
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  • Are You Checking This Critical Metric at the Year’s Halfway Point? (You Should!)

    Most business owners and operators typically take stock of their company’s financial at this point in the year, which for most serves as the fiscal halfway point. For some owners the first week of July is one of two times they actually look at their numbers. Others dig deep into their
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  • Seeing Ethical Implications of Decisions Before It’s Too Late

    People who appear to hold a strong ethical line gain more trust and respect than those who have less clear ethical boundaries. For this reason alone, maintaining strong personal ethics becomes a key to successfully working with others. People who cannot determine the difference between good
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  • Trumpeting Great Customer Service Is a Huge Disservice to Your Customers

    If customer service describes how you are differentiate yourself or your company in the marketplace, then you waste words. Great customer service is assumed. In the last few weeks, at least half of the business people I met talked about their great customer service. They aren’t alone.
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  • The Rule of Fours Will Make Your Meetings Matter Again

    Most meetings don’t matter. While you may dismiss this reality as “part of the job,” think about how 15% of your work time, according to consulting firm Bain & Co, is spent in those time-sucking meeting. Change needs to occur and I have an idea. But first, we need to be clear about how
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  • What the Internet Is Not as It Celebrates 30 Years

    The World Wide Web, celebrating its 30th anniversary today, is one of the most -- if not the most -- powerful tools launched in the last 50 years, if not ever. The Internet helps us connect across cities, states, countries and worlds; it bridges gaps and speeds up time in good and bad
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  • Communications Success When Some Attendees Are Participating Remotely

    Communicating with people who are not in the same location as you for a meeting is complicated. As more meetings occur with people working from home and in remote offices, ensuring that online meetings and conference calls remain effective takes on new importance. These challenges came up
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  • Overcoming the Inherent Flaws in the Hiring Process to Actually Get the Job

    Most of us assume – foolishly – that we should magically understand and excel at the convoluted process of acquiring a job. That logic, as all too many of us find out firsthand and quickly, is flawed. How can we perform well at something that we weren’t taught and rarely get to practice? Why
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  • It’s Not The Work Pressure But the Loss of Control That Bothers Us

    Pressure is one of the realities in today's fast-paced business environment. To not be able to deal well with pressure is to practically guarantee you will be ineffective in performing your job. Today, we will discuss dealign with pressure and give some tips for handling pressure at
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  • 60: Why Cultivating Relationships is Vital to Any Success

    They it's not what you know, but who you know. We are going to discuss that theory and much more as we look at why relationships are at the core of all business these days and how our ability to manage them is paramount if we are going to be successful in practically any job. In today’s
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