People think that being a good multi-tasker, something research says is impossible, means you are able to manage multiple projects. Most employees need to be able to manage different projects at the same time, meeting deadlines and working with others, to be effective.
Among the many topics Cohosts Dr. Tobin Porterfield and Bob Graham cover in this important episode on an often-overlooked soft skill are:
- Differences between multi-tasking and managing multiple projects
- Why we seem to believe multi-tasking works
- Technology’s role in this soft skill
- Are we using our time more effectively?
- How to get ahead of multiple projects
- What to do when things are not being well managed
- Why looking at the Big Picture too much hurts being able to manage multiple projects.
- A real example of managing a project to ensure it can be managed with other projects
- How computers switch better than humans
- Blocking out your day to ensure projects are managed well
- More tips for ensuring you can juggle multiple projects
- The other soft skills incorporated into managing multiple projects
- Addressing the fact that things may go wrong once in a while
We will be looking at the role of storytelling. While not a soft skill, storytelling plays a huge role in being effective in a job search and in being successful in work situations.
Being responsive is a soft skill that can spark creativity, trust and innovation in teams big and small. Learn how and why in this week’s episode of Serious Soft Skills.
Cohosts Dr. Tobin Porterfield and Bob Graham explain how the soft skill of being responsive sets teams up to succeed.
Among the topics they discuss in this episode:
- Being responsive from a supply chain perspective
- How the best responses are complete, accurate and timely answers
- Realistic responses and how they improve our work experience
- When emails actually hurt, not help, responsiveness
- How being unresponsive can hurt teams and careers
- Why being responsive is a core issue for any successful employee
- Getting back quickly isn’t enough. It’s the value of the response.
- Phone calls and face-to-face meetings accelerate responsiveness
We will dig into another of the 55 soft skills or how to apply one of them to help you in your career.
Organizations covet employees who are mature. But what is being mature and how to we identify it and look for it in people. Co-hosts Dr. Tobin Porterfield and Bob Graham take on another of the complicated soft skills in this episode.
Among the topics they will address:
- Immaturity versus maturity
- Experience versus maturity
- How application is at the core of being mature
- Admitting our own faults with maturity
- How we develop maturity
- Choosing when to fight for something
- Teasing out maturity in job searches
- How maturity leads to better outcomes over time
- Developing maturity through asking questions of mentors
We will be looking into how and when to escalate an issue, what it means and how to be good at it, and more importantly, why it as a soft skill is important to an organization’s success.
Being focused on the client, whoever that is — both internal and external to the organization — is a critical component of any successful business and a soft skill that we need to understand and incorporate into any business.
Co-hosts Dr. Tobin Porterfield and Bob Graham explore client focus from two different perspectives — one looking at external customers and the other looking at internal customers.
Among the topics they address:
- What threats come to from poor customer service
- How customer service leads to strengthening relationships
- How language plays into good customer service
- Sour experiences foretelling of bad reputations
- Failing to think through what matters to the customers, even if it conflicts with what employees want
- Collaboration versus siloing as customer service problems
- Setting shared objectives to deal with a strong client focus
- Why companies should be looking more closely at external and internal clients
- Exploring what clients truly need from the organization and how to deliver it
- Why focus is a key
We will be exploring the soft skill of being mature, which isn’t about being experienced. They’ll figure it out — or at least attempt to next week on the Serious Soft Skills podcast.
Cohosts Dr. Tobin Porterfield and Bob Graham will tackle the soft skill of complying with standards. Sounds boring, right? Well, they’re going to make it interesting. We promise.
Among the topics they will discuss this week are:
- Why complying with standards is a soft skill
- The difference between internal and external standards
- Written and unwritten standards
- How the subprime mortgage industry breaking key rules caused a financial collapse
- When standards need to be challenged or questioned
- How time can require the need to evaluate old standards
- When to question standards
- The expectations that organizations have about complying with standards
- How organizational culture can help with complying with standards
We will be talking about an important soft skill that forms a foundation for lots of organizational success: client focus.
Our latest Serious Soft Skills Podcast looks at how paying attention to details can help an individual, the team and the organization. But unfortunately, most of us struggle with this important soft skill. Learn why it matters and how to do it better in this episode of Serious Soft Skills.
Cohosts Dr. Tobin Porterfield and Bob Graham explore the many important benefits of paying attention to details.
Among the topics they cover:
- Who benefits from our attention to detail
- What happens when we don’t pay attention to details
- How to pay attention to details more effectively
- Eight hints for better paying attention to details
The Serious Soft Skills Podcast will explain how complying with standards makes the soft skills list.
Co-hosts Dr. Tobin Porterfield and Bob Graham talk about setting goals and prioritizing, which together make an important soft skills for managers, leaders and any employee.
Setting goals, as in organizing and prioritizing your work, is critical for team success. To make sure everyone is working toward the same overall goal, we need to assign tasks. Those tasks have to be completed on time or else others will be waiting.
Among the topics they address:
- Examples of where setting goals and prioritizing are critical to achieving results.
- How most of us have deadlines each day, week or month.
- Why these goals have to be in sync
- Tips for setting goals
- Being SMART
We can set our own priorities in a day, evaluating what needs to be done, what others might need from us, what we need from others. The best employees are updating their priorities as situations change throughout the day. They don’t write a list in pen, but rather in pencil, with an eraser.
Good leaders and managers set realistic priorities and goals for their staff, ideally with their consent and buy-in. Rather than telling people what to do, they work with people to align personal and organizational goals to be the same. This shared vision can be powerful, especially when things go wrong. And they will.
No matter how much we prioritize, things go wrong. How we deal with it — by readjusting — can make or break us and our organizations.