• Podcast 13: Interview Part 2 on How Customer Service, Cultural Awareness Stoke Success

    Exploring the role customer service as a soft skill plays in the success of an organization om an interview with customer service expert Neal Woodson.   Introduction Dr. Tobin Porterfield ('0:21'): Welcome to Episode 13 of Serious Soft Skills. I am your host, Dr. Tobin Porterfield.
    Read more
  • Podcast 12: Interview on How Everyone Has a Customer-Service Job

    The soft skill of customer service is often misunderstood. Serious Soft Skills Cohost Bob Graham interviews Neal Woodson, a customer service expert, in the first part of a two-part interview on the topic. Neal's view is that customer service is the most important aspect of what organizations
    Read more
  • Podcast 11: The Debate about Project Management as a Soft Skill

    Project management is not always considered a soft skill. Hosts Dr. Tobin Porterfield and Bob Graham discuss its role as a soft skill and discuss the criticism. What Project Management Is Bob Graham '1:06': We should probably start out first off with defining what project management is
    Read more
  • Podcast 10: How Perseverance or Persistence Helps Entrepreneurs, Organizations

    Hosts Dr. Tobin Porterfield and Bob Graham discuss perseverance or persistence, and why it plays a critical role in group dynamics. Introduction Graham '0:21': Welcome to Episode 10 of Serious Soft Skills. I'm Bob Graham and with me as always, at least so far, is Dr. Tobin Porterfield. We
    Read more
  • Podcast 9: How Empathy Builds Trust, Teams

      Hosts Dr. Tobin Porterfield and Bob Graham discuss empathy, a soft skill that everyone can benefit from, but it's a soft skill that is poorly understood and often overlooked.  Introduction Graham '0:24': Welcome to Episode 9 of Serious Soft Skills. I'm Bob Graham and with me as
    Read more
  • Podcast 8: Soft Skills That Guide Organizational Change, Vision

    Hosts Dr. Tobin Porterfield and Bob Graham look at the soft skills that guide an organization and its culture toward change and a shared vision.   Bob Graham ('0:00'): Coming up, we're going to talk about the list of soft skills that play the most prominent role in organizations and
    Read more
  • Podcast 7: Group Soft Skills That Help Lead Teams, Fuel Innovation

    Hosts Dr. Tobin Porterfield and Bob Graham talk about specific soft skills that fuel innovation and guide you when you are working in a group. Bob Graham ('0:00'): Coming up, we're going to talk about some specific soft skills that guide you when you are working in a group. That and more in
    Read more
  • Podcast 6: Nexus Soft Skills Backing One-On-One Interactions

    Hosts Dr. Tobin Porterfield and Bob Graham discuss the soft skills necessary to foster good one-on-one communications. Bob Graham '0:00': Coming we're going to talk about the specific soft skills that can make or break your discussion with another person. That and more in just a few
    Read more
  • Podcast 5: The First Step To Improve Your Soft Skills

    Dr. Tobin Porterfield and Bob Graham take a deeper dive into one of the key areas of soft skills: Individual soft skills. We’re also going to talk about how best to get moving toward improving your soft skills. Bob Graham ‘0:00’:  Coming up, we’re going to take a deeper dive into one of the
    Read more
  • Podcast 4: New Soft Skills Research Revealed

    Hosts Dr. Tobin Porterfield and Bob Graham share some cutting-edge research on soft skills we obtained from a survey of almost 500 business people. They further dig into results among various groups, including people seeking jobs, workers without leadership roles, mid-level managers,
    Read more